Our curated selection of interior design supplies, backed by industry professionals, ensures your vision transforms into reality with precision and style.
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Certain items may be excluded from returns, such as custom orders or items marked as final sale. If you are unsure about the eligibility of your item, please reach out to us via email for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process allows you to receive the correct item without delay. Be sure to follow the return request process outlined above to ensure a smooth return experience.
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damaged item to assist with the resolution process. Depending on the situation, we may offer a replacement or a full refund for the defective item.
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as promptly as possible. We appreciate your understanding and cooperation in following our return procedures.
Our curated selection of interior design supplies, backed by industry professionals, ensures your vision transforms into reality with precision and style.